athenaOne®, an award-winning, industry-leading healthcare software solution that integrates electronic health records, practice management, medical billing, revenue cycle optimization, patient engagement, and robust reporting into a single, powerful system, helps hundreds of urgent care operators across the United States deliver coordinated patient care, improved health outcomes, and streamlined workflows every day.

athenahealth is the leading EHR software provider for ambulatory care in the US, and we’ve brought the expertise and knowledge from analyzing millions of workflows and claims across our network to helping urgent care centers grow and thrive. athenaOne for Urgent Care is a focused solution that surrounds you with the specialized software, services, and support you need. It’s making a difference for operators by helping them be more efficient, connected, and successful.

Here's more about the unique capabilities of athenaOne for Urgent Care, and 7 data-backed reasons why you should consider this industry-leading practice management and EHR software system if you’re serious about providing better care to your patients with greater efficiency and ROI.

1. Unmatched Clean Claim Rate

Clients using athenaOne have an industry-leading 98.4% clean claim submission rate¹ on the first pass (only 1.6% of claims are rejected²), reducing your administrative workload with claims denials and resubmissions. With the high volume of claims submissions your urgent care center files every week, this adds up to hundreds of hours of saved time and fewer headaches.

2. Higher Patient Pay Yield

Our digital payment tools increase patient pay yield by 48%,³ boosting your revenue without extra effort. With high-deductible plans and a greater percentage of uninsured patients, urgent care centers benefit from these features that allow them to collect more of what they’re owed – and it’s convenient for patients, even when they don’t have an ongoing relationship your urgent care clinic.

3. Efficient patient queueing

Patient wait times and transparency are a big part of the urgent care landscape and whether patients choose your clinic or elect to return. With athenaOne for Urgent Care, experience out-of-the-box integration with top-tier on-demand patient queuing solutions, giving you the flexibility to choose what works best for your clinic. When your patients need same-day appointments or want to know how long until they are seen, athenaOne for Urgent Care helps you prioritize and optimize scheduling and check-in, and helps you communicate with patients from within the platform.

4. Growth-Focused Platform

Whether expanding to new locations or adding specialties or service lines, athenaOne for Urgent Care's robust platform helps urgent care operators scale and grow, giving you visibility into your performance with robust reporting. Plus, we only get paid when you do, aligning our success with yours.

Oregon-based ZoomCare partners with athenaOne at its more than 50 neighborhood clinics handling nearly half a million annual visits in Urgent Care, Primary Care, Family Medicine and Emergency Care. Chief Medical Officer Dr. Mark Zeitzer said, “athenahealth offers the solutions – a combination of product, partners, and support – we need for our providers to perform at the highest levels, focus on the patient, and deliver high-quality care efficiently.” As more urgent care clinics open, especially in rural and underserved areas of the country, and expand to offer more service lines, urgent care centers don’t have to choose between a small, single-specialty EHR or a large multi-system EHR. athenaOne for Urgent Care gives the best of both worlds with tailored workflows and templates to serve your patients’ and clinics’ needs, plus access to the integrations and learnings of 150,000 clinicians nationwide.

5. Dedicated Urgent Care Support

Our urgent care-specific onboarding and customer success teams are laser-focused on your outcomes. Plus, you’ll have access to our urgent care user group and Success Community, where you can find answers to questions from other athenaOne clients using the software every day. Urgent Care clinic managers like Katherine Nelson of Eastern Shore Urgent Care rely on their dedicated athenaOne Customer Success Manager, who understands the specific needs of urgent care organizations and helps her clinic monitor performance, and stay on top of business insights and industry trends to help Eastern Shore reach its goals. Katherine credits her athenaOne for Urgent Care CSM with helping her scale as their clinic has grown and expanded and knows she can rely on her CSM’s expertise to help meet the unique challenges of urgent care centers.

6. User-Friendly Urgent Care EHR Interface

Enjoy a modern, intuitive practice management and EHR software interface that is designed to reduce screens and clicks, minimizing headaches for staff and improving patient care. Real users in the field agree. Katherine at Eastern Shore Urgent Care says that athenaOne “is very intuitive,” and Gianna Falco of Live Urgent Care says, “it's a lot easier to use than most EMR systems” and “I really don't think there's a better EMR system than athenaOne.” Katherine credits athenaOne for Urgent Care with making her job processing up to 800 claims per week during peak times more efficient, and Gianna says that athenaOne for Urgent Care’s templates and comprehensive coding make her job easier in the fast-paced and varied world of urgent care.

At athenahealth, we’re obsessed with making our products better for our customers, and we listen to what they say. In fact, 44% of the enhancements we made to our products in 2023 came from customer feedback, and we’re continually improving to make our platform even more intuitive, easy-to-use and aligned with what physicians need.⁴

7. Simple Pricing Model

Our simple pricing model for athenaOne for Urgent Care has no upfront costs and covers all future upgrades and standard interfaces. With our included three-times-per-year product releases, you’ll always be on the latest version of the software, without disruption or additional costs. Plus, our software continuously learns from the daily workflows and claims submissions from our network of providers, and we frequently update our rules engine to ensure clean submissions that shorten your revenue cycle and help you collect more of what you’re owed.⁵ You get all these updates, and your dedicated Customer Success Manager to help you understand and optimize them, just by being an athenaOne for Urgent Care customer.

Choose athenaOne for Urgent Care

These 7 data-backed examples are some of the reasons why athenaOne for Urgent Care is an industry-leading solution for urgent care operators of all sizes. One of the greatest benefits to Urgent Care operators using athenaOne is the network – you benefit from the knowledge and connections to more than 150,000 providers, documenting 9.2 million urgent care patient visits and generating over $40B in claims annually.⁶ You’ll be using a fully integrated SaaS-based technology that is seamlessly connected with 100% of health systems using Epic and 66% of Cerner electronic health records through the Carequality and CommonWell data exchanges.⁷

If you’re ready to learn more about how athenaOne for Urgent Care can help your urgent care centers achieve better clean claims submissions, faster and higher payments, expanded interoperability and reporting along with greater clinical efficiency, reach out to our dedicated urgent care team today. We can’t wait to show you what partnering with athenaOne for Urgent Care can do for your patients and your business.

1. Based on athenahealth data for twelve months ending Mar. 2024; results compared to competitors' self-reporting of clean claim submission rates; M164

2. Based on athenahealth data for twelve months ending Mar. 2024; results compared to competitors' self-reporting of front-end rejection rates; M169

3. Based on athenahealth data as of Jun 2024. Patient Pay Yield (PPY) is the percentage of patient balance collected within 6 months of the date of service; M046

4. Based on athenahealth data for twelve months ending Dec. 2023; M007

5. athena has 30,000+ rules in the billing rules engine that help our customer avoid costly claim errors. Based on athenahealth data as of Mar. 2024; M017. More than 4,500+ rule changes are made every year to support industry, payer, and customer billing requirements. Based on a 3-year average of changes (additions and updates), 2021-2023; M018

6. Based on athenahealth data for 12 months ending December 2023, M010, M015

7. Based on CommonWell and Carequality data as of Jun 2024; M025