Patients of healthcare providers on the athenahealth network will have access to athenaPatient. If you don’t see your healthcare information upon logging in, it may be that your healthcare provider is not enabled to use athenaPatient. For further information please contact your healthcare provider.

To log into athenaPatient, use the email and password for your Patient Portal account. You must have already fully completed the patient portal registration process.  If you do not have a Patient Portal account set up or are unsure, contact your healthcare provider and they can help you to get access.

If you need help remembering the email associated with your Patient Portal, contact your healthcare provider; they should be able to help identify it for you. 

Follow these instructions to reset your password.

• Navigate to your Patient Portal login page.
• Click the Forgot your Password? Link.
• Enter the email address you use to log into the Patient Portal and click Email me. You will receive a password reset email.
• Open the email and click on Create a new password. This will open the Create your new password page.
• Enter your new password twice, then click Save and continue to confirm it. You will be asked to verify your identity using the security option you selected when you first set up your athenahealth login.
• If you’ve set up text messaging as your security option, the following message will appear:
  
  Note: If the phone number displayed in the message is incorrect (for example, if the phone was lost or discarded), click Cannot verify? Reset your account to reset your Patient Portal account.
  • 1. Click Send code.
    Note: If you do not receive the code within five minutes, check to make sure that the phone number shown in the message is correct. If you’re still having issues, try restarting the phone, make sure you have cellular reception, and then click Send code again.
  • 2. When you receive the security code on your phone, enter it in the space provided and click Verify.
    
• If you selected a security question when you set up your security option, the following page will appear:
  • 1. Enter the answer to your security question.
    Note: The athenahealth account does not distinguish between upper and lowercase letters, but you must enter any spaces or special characters that you included when you created the answer.
  • 2. Click Verify.
• After you verify your identity, the Patient Portal home will open.

If you receive a message stating your healthcare provider does not support athenaPatient, you may contact your healthcare provider to see if they will support this in the future.

Yes. Click the 'Accounts' icon in the lower right navigation bar. This will bring up a list of accounts and settings. Here, you will see a list of all the Patient Portals you have access to. Click the 'Visit Web Portal' button and an external browser will open with you automatically logged into your selected Patient Portal.

The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, and billing and payment management, among other capabilities. The athenaPatient app currently includes some of these capabilities, and will add more of them as we further develop the app. Initially, athenaPatient will offer a convenient, mobile solution for staying engaged with your care team(s) and managing your health. 

The athenaPatient app does not currently have all the same functionality as your Patient Portal.  However, we are actively working to add more features to the app soon.

For Android devices: athenaPatient requires OS versions 10.x or above.

For iOS devices: athenaPatient requires OS versions 15.x or above.

To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice.

If available:

• Navigate to the ‘Visits’ screen by clicking the lower-left navigation button labeled 'Visits'.
• From here, if you have no upcoming appointments in the next few days, you can click the 'Schedule Appointment' button. This will launch a self-scheduling workflow.
• Follow the prompts and schedule your appointment.
  Alternatively, you can start the self-schedule process by pressing the floating calendar button in the bottom right above the navigation bar.
  
  

To use Self Check-In through athenaPatient, your provider must have this feature enabled.

If available:

• Navigate to the 'Visits' screen by clicking the lower-left navigation button labeled 'Visits'. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen.
• When an appointment is available for check in, you will see a button on the appointment card labeled 'Check-in'. Clicking this button will launch the Self Check-In process.
• Follow the prompts and check in to your appointment.
• If you have already started checking in but haven’t finished, you will see a button on the appointment card labeled 'Continue Checking In'. Clicking this button will continue the check-in process from where you left off. 

You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment.

• When you press the chevron, you will be taken to a detailed view of the upcoming appointment. You can also start or continue the check-in process from here as well.

If you do not see a ‘Check-in’ or ‘Continue Checking In’ button for a listed appointment, it means the appointment is not available for check-in at this time. You will need to wait until it is closer to the time of your appointment to check in.

You can send a message to your provider(s) in a couple of ways:

• First, navigate to your Inbox by clicking the 'Inbox' icon on the bottom navigation bar. Next, you can compose a new message to your provider by clicking the chat bubble in the lower right corner. This will take you step-by-step through creating a message to your provider.
  
• The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. To see these views, navigate to your Inbox by clicking the ‘Inbox’ icon on the bottom navigation bar. Next, click on any existing message from the provider you want to contact. This will pull up the most current message thread between you and the provider. In this view, you can see a text box near the bottom of the screen. Click into the text box to bring up a keyboard, and then type your reply to the existing message thread. To go back to your Inbox view, click the left arrow at the top left of the message thread. Note: these same steps apply to your Sent items list. Sent items are the messages you have previously sent to your provider(s).
  

Navigate to the Test Results screen by clicking 'Results' in the bottom navigation bar. This will bring up a list of all the test results you have received. To view the details of any test result, press the card of the result you want to view. This will bring up a detailed view of the result.

Navigate to the Profile screen by clicking on 'Profile' in the bottom navigation bar. From here, you will see a toggle under 'Security' titled 'Face or Fingerprint'. Toggle this switch to turn biometric authentication on or off.

This can occur when the data systems are undergoing maintenance. Your data should be available again once the systems are updated. In the meantime, you can always log into your Patient Portal using a web browser to check this information.

Yes. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. For example, a parent would have access to their children’s health data. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view.

You need to navigate to the 'Accounts' icon in the lower right navigation bar. This will bring up a list of accounts and settings. Here, you can see a list of all Patient Portals you have access to.  Click the 'Visit Web Portal' and an external browser will open with you logged into your Patient Portal. From here you can set up access via preferences for those you are a guardian or care giver. 

Navigate to the Account screen by clicking 'Account' in the bottom navigation bar. From there, you will see an option labeled Linked Portal Accounts. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups they are connected to.

Navigate to the Account screen by clicking 'Account' in the bottom navigation bar. From here, you will see Linked Portal Accounts.  Clicking this will bring up the list of all Patient Portal accounts you are connected to and the provider groups they are connected to. You will also see other individuals connected to your account that have health records at the listed provider groups.

When you see this error, a problem has occurred with the app loading your data. Wait a minute or two, and then try again. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Here you will see an option under Our Resources titled Feedback.

This error occurs when there was an issue during the login process. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. After confirming this, try again after waiting for a few minutes.