Phase 1
Our onboarding team works with you to assess your needs.
Onboarding that prepares you to thrive
From assessing your practice’s needs to tailoring athenaOne to support them, our onboarding team works to ensure your staff has the training and resources to succeed from day one.
Phase 2
We help personalize your athenaOne experience and workflows.
Phase 3
Your clinicians, administrators, and other staff are trained for go-live.
Phase 4
We optimize your workflows and help you hone your athenaOne abilities.
Live Support
When you need help, we’re here
Sometimes challenges arise and you just need help. athenahealth’s live customer support is always available to help solve your issue and minimize its impact on your day.
24/7 support
Get live customer support over the phone, through chat, or email whenever you need it.1
<2 minute wait times
Customers wait less than two minutes on average to speak with a live support person.1
87% single day resolution rate
Customer issues are resolved in one business day 87% of the time.2
95% Customer Satisfaction rating
Customers are enthusiastic about our live support.3
Continuing skill development support
Helping you succeed is a continuing commitment with athenaOne. Schedule a demo to learn more about our skill development support.
Insights that help grow success
With comprehensive visibility and data from our network, you can set benchmarks, implement best practices, and find opportunities for improvement throughout your practice.
Tracking your performance
Get an instant snapshot of your practice’s performance and actionable data to help increase revenue with our Insights Dashboard.
Share your voice and connect with our customer community
41%
Of athenaOne’s 2022 enhancements came from customer feedback.4
50+
Customer-led user groups provide a place to connect and learn.5
150K
Of our customers are active within our Success Community.6
Technology that supports your success
Get a personalized athenaOne demo
Submit a request, and we’ll schedule a brief call.
1. Based on Five0 data as of Q1 2021
2. Based on Salesforce data as of Q1 2021
3. Based on Salesforce data as of Q1 2020
4. Based on athenaOne Voice of the Customer data as of 2022
5. Based on Salesforce and Gainsight data as of athenahealth data as of April 2023
6. Based on athenaOne data as of 2020
